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020 -INTERNATIONAL STANDARD BOOK NUMBER
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040 -CATALOGING SOURCE
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a
Original cataloging agency
NEU GrandLibrary
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050 -LIBRARY OF CONGRESS CALL NUMBER
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a
Classification number
HF5415.3
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b
Item number
.L538 1991
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100 -MAIN ENTRY--PERSONAL NAME
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a
Personal name
Lele, Milind M.
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245 -TITLE STATEMENT
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a
Title
The customer is key :
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b
Remainder of title
gaining an unbeatable advantage through customer satisfaction /
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c
Statement of responsibility, etc
Milind M. Lele with Jagdish N. Sheth.
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h
Medium
BOOK
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260 -PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
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a
Place of publication, distribution, etc
New York :
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b
Name of publisher, distributor, etc
Wiley,
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c
Date of publication, distribution, etc
1991.
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300 -PHYSICAL DESCRIPTION
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a
Extent
xi, 260 p. :
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b
Other physical details
ill. ;
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c
Dimensions
23 cm.
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500 -GENERAL NOTE
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a
General note
Includes index.
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Consumer satisfaction.
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Sheth, Jagdish N.
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