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020 -INTERNATIONAL STANDARD BOOK NUMBER
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040 -CATALOGING SOURCE
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a
Original cataloging agency
NEU GrandLibrary
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041 -LANGUAGE CODE
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a
Language code of text/sound track or separate title
eng
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050 -LIBRARY OF CONGRESS CALL NUMBER
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a
Classification number
HF5415.5
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b
Item number
.Q47 1996
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082 -DEWEY DECIMAL CLASSIFICATION NUMBER
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a
Dewey Classification
658.8/12
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245 -TITLE STATEMENT
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a
Title
The quest for loyalty :
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b
Remainder of title
creating value through partnership /
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c
Statement of responsibility, etc
edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook.
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h
Medium
BOOK
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260 -PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
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a
Place of publication, distribution, etc
Boston, MA :
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b
Name of publisher, distributor, etc
Harvard Business School Press,
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c
Date of publication, distribution, etc
1996.
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300 -PHYSICAL DESCRIPTION
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a
Extent
xxvi, 278 p. :
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b
Other physical details
ill. ;
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c
Dimensions
24 cm.
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490 -SERIES STATEMENT
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a
Series statement
A Harvard business review book
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500 -GENERAL NOTE
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a
General note
Includes index.
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Customer relations
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Loyalty
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Employee loyalty
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Corporations
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Reichheld Frederick F
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830 -SERIES ADDED ENTRY--UNIFORM TITLE
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a
Uniform title
Harvard business review book series
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