a Title BT Openworld Case Study: Winning the War on Customer Satisfaction
h Medium Online Journal
a Place of publication, distribution, etc Flushing :
b Name of publisher, distributor, etc Datamonitor Plc
a General note Case Study
t Title Business Source Complete
d Place, publisher, and date of publication Ipswich, MA : EBSCO Publishing, 1999-
u Uniform Resource Identifier http://library.neu.edu.tr:2048/login?url=http://search.ebscohost.com/direct.asp?db=bth&jid=%221700%22&scope=site