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020 -INTERNATIONAL STANDARD BOOK NUMBER
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020 -INTERNATIONAL STANDARD BOOK NUMBER
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040 -CATALOGING SOURCE
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a
Original cataloging agency
NEU GrandLibrary
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050 -LIBRARY OF CONGRESS CALL NUMBER
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a
Classification number
HE8788
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b
Item number
.D48 2006
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082 -DEWEY DECIMAL CLASSIFICATION NUMBER
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a
Dewey Classification
658.812
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245 -TITLE STATEMENT
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a
Title
Developments in the call centre industry :
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b
Remainder of title
analysis, changes and challenges /
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c
Statement of responsibility, etc
edited by John Burgess and Julia Connell.
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h
Medium
BOOK
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260 -PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
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a
Place of publication, distribution, etc
London :
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b
Name of publisher, distributor, etc
Routledge,
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c
Date of publication, distribution, etc
2006.
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300 -PHYSICAL DESCRIPTION
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a
Extent
xv, 205 p. ;
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c
Dimensions
25 cm.
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490 -SERIES STATEMENT
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a
Series statement
Routledge studies in business organizations and networks ;
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v
Volume number/sequential designation
39
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500 -GENERAL NOTE
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a
General note
Originally published: 2006.
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Call centers
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Call centers
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Connell, Julia,
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d
Dates associated with a name
1956-
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Burgess, John
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830 -SERIES ADDED ENTRY--UNIFORM TITLE
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a
Uniform title
Routledge studies in business organization and networks ;
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