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Zero Time : (Yeh, Raymond Tzuu-Yau.)

Bibliographical information (record 208868)

Zero Time :
Subtitle:	providing instant customer value--every time, all the time /
Author:	Yeh, Raymond Tzuu-Yau. Search Author in Amazon Books
Publisher:	Wiley,
ISBN:	0471382450
Edition:	c2000.
Classification:	HF5415.5

Additional related names

Pearlson, Keri.

Kozmetsky George

Detailed notes

- Includes bibliographical references (p. 257-264) and index.

- Ch. 1. Crossing the Chasm -- Ch. 2. The Quest -- Ch. 3. Closing Value Gaps: Instant Value Alignment -- Ch. 4. FedEx: An Instant Value Alignment Company -- Ch. 5. Closing Learning Gaps: Instant Learning -- Ch. 6. Dell Computer Corporation: An Instant Learning Company -- Ch. 7. Closing Management Gaps: Instant Adaptation -- Ch. 8. General Electric: An Instant Adaptation Company -- Ch. 9. Closing Process Gaps: Instant Execution -- Ch. 10. Progressive Insurance: An Instant Execution Company -- Ch. 11. Closing Inclusion Gaps: Instant Involvement -- Ch. 12. Cisco Systems' Extended Enterprise: An Instant Involvement Company -- Ch. 13. It's about Time.