- Includes bibliographical references (pages 423-425) and index. - The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index.
University of Kyrenia Grand Library1st Floor (HF5415.5 .L83 2015)
University Of Kyrenia
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University of Kyrenia Grand Library1st Floor (HF5415.5 .L83 2015)
University Of Kyrenia
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Yeniboğaziçi Grand LibraryN/A (HF5415.5 .L83 2015)
General Collection
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University of Kyrenia Grand LibraryN/A (HF5415.5 .L83 2015)
General Collection
Gifted by: Deniz Plaza
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