Fundamentals of customer-focused management : (Kayıt no. 90141)
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| 000 -LEADER | |
|---|---|
| fixed length control field | naa a22 7ar4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 156720564X (alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NEU |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20041104143231.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060801s xxu||||| |||| 00| 0 ||| d |
| 001 - CONTROL NUMBER | |
| control field | 105279 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | John Joby |
| Dates associated with a name | 1957 |
| 9 (RLIN) | 234484 |
| 245 10 - TITLE STATEMENT | |
| Title | Fundamentals of customer-focused management : |
| Remainder of title | competing through service / |
| Statement of responsibility, etc. | Joby John. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Westport, Conn. : |
| Name of publisher, distributor, etc. | Praeger, |
| Date of publication, distribution, etc. | 2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 216 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 9 (RLIN) | 366671 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 9 (RLIN) | 119232 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Total quality management |
| 9 (RLIN) | 128096 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 122029 |
| Topical term or geographic name entry element | Industrial Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | 1001018 |
| Call number prefix | HF00054155H532003 |
| Koha item type | Book |
| Total checkouts | Full call number | Barcode | Koha item type | Lost status | Damaged status | Not for loan | Withdrawn status | Home library | Current library | Shelving location |
|---|---|---|---|---|---|---|---|---|---|---|
| HF5415.5 .H53 2003 | 1912597088 | Book | University of Kyrenia Grand Library | University of Kyrenia Grand Library | General Collection |