New service development and innovation in the new economy /  
Bo Edvardsson ... [et al.]. 
 - Lund :   |Studentlitteratur,   2000. 
 - 227 p. :   ill. ;   23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9144015593 
<br/><br/><label>LC Class. No.: </label>HG3288.I55