TY  - GEN
AU  - Edvardsson Bo
TI  - New service development and innovation in the new economy / 
SN  - 9144015593
AV  - HG3288.I55 
PY  - 2000///
CY  - Lund : 
PB  - |Studentlitteratur, 
N1  - Includes bibliographical references and index
ER  -