Yardley, Gary. <br/><br/>
7 days to top notch customer service :  using the experience orientated management technique / 
Gary Yardley, Jan Kelly. 
 - Singapore :  Times Books International ,  1996. 
 - 167 p. ;  21 cm. 
<br/><br/><label>ISBN: </label>9812046534 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Customer services--Management<br/>Customer relations--Management
<br/><br/><label>LC Class. No.: </label>HF5415.5 
<br/><br/><label>Dewey Class. No.: </label>658.812