TY  - GEN
AU  - Yardley,Gary
AU  - Kelly,Jan
TI  - 7 days to top notch customer service: using the experience orientated management technique 
SN  - 9812046534
AV  - HF5415.5 
U1  - 658.812 
PY  - 1996///
CY  - Singapore
PB  - Times Books International
KW  - Customer services
KW  - Customer relations
KW  - Management
ER  -