Sasser W Earl <br/><br/>
The service management course :   cases and readings /  
W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. 
 - New York :   New York :   Toronto :   Maxwell Macmillan Canada ;  Maxwell Macmillan International,   Free Press ;   1991. 
 - x, 977 p. :   ill. ;   26 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0029140919 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management--Case studies
<br/><br/><label>LC Class. No.: </label>HD9980.5  
<br/><br/><label>Dewey Class. No.: </label>658