Newell Frederick  1926 <br/><br/>
Loyalty.com  customer relationship management in the new era of Internet marketing / 
Frederick Newell. 
 - New York :  McGraw-Hill,  c2000. 
 - xx, 325 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 306-317) and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2005. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet marketing<br/>Customer relations
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.1265