Peters, Thomas J.

The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! / Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! by Tom Peters. - 1st ed. - New York : Knopf, 1999. - xi, 228 p. ; 18 cm. - Reinventing work .

Includes bibliographical references (p. 225-226).

0375407715


Service industries--Management
Customer services--Management

HD9980.5

658.8/12