Pantry Sheila <br/><br/>
The complete guide to preparing and implementing service level agreements / 
Sheila Pantry, Peter Griffiths. 
 - 2nd ed. 
 - London :  Library Association,  2001. 
 - xiii, 193 p. ;  24 cm. 
<br/><br/> Previous ed.: 1997. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1856044106 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servicelevel agreements<br/>Total quality management<br/>Service industries--Quality control<br/>Service industries--Cost control
<br/><br/><label>LC Class. No.: </label>TS156 
<br/><br/><label>Dewey Class. No.: </label>658.562