Peppers Don <br/><br/>
The one to one manager :  real-world lessons in customer relationship management / 
Don Peppers and Martha Rogers. 
 - Oxford :  Capstone,  2000. 
 - xix, 268 p. ;  20 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1841120936 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management
<br/><br/><label>LC Class. No.: </label>TF5415.5 
<br/><br/><label>Dewey Class. No.: </label>658.812