TY  - BOOK
AU  - Peppers Don
AU  - Rogers Martha
TI  - The one to one manager: real-world lessons in customer relationship management 
SN  - 1841120936
AV  - TF5415.5 
U1  - 658.812 
PY  - 2000///
CY  - Oxford
PB  - Capstone
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references and index
ER  -