O'Neil Rosanna M  1957 <br/><br/>
Total quality management in libraries :  a sourcebook / 
Rosanna M. O'Neil. 
 - Englewood, Colo. :  Libraries Unlimited,  1994. 
 - xvi, 194 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1563082470 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--United States<br/>Total quality management
<br/><br/><label>LC Class. No.: </label>Z678 
<br/><br/><label>Dewey Class. No.: </label>025.1/0973