TY  - BOOK
AU  - Downes,Stephen
TI  - Charming up profits
SN  - 1863511717
AV  - HF5389 
PY  - 1995///
CY  - Rozelle NSW 2039, Australia
PB  - Sally Milner Publishing
KW  - Business etiquette
KW  - Corporate Culture
N1  - Includes bibliographical references (p. 153-154)
ER  -