Hagel, John.

Net worth : shaping markets when customers make the rules / John Hagel III, Marc Singer. - Boston : Harvard Business School Press, 1999. - xx, 313 p. : ill. ; 24 cm.

Includes bibliographical references (p. 285-291) and index.

0875848893


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Consumers--Information services
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HF5415.124

658.8/00285/4678