TY  - BOOK
AU  - Owen,Tim
TI  - Success at the enquiry desk: successful enquiry answering -every time 
SN  - 1856044041
AV  - Z711 
PY  - 2000///
CY  - London
PB  - Library Association Publishing
KW  - Reference services Libraries
N1  - Includes bibliographical references (p. 73-81) and index
ER  -