The quest for loyalty :  creating value through partnership / 
edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook. 
 - Boston, MA :  Harvard Business School Press,  1996. 
 - xxvi, 278 p. :  ill. ;  24 cm. 
 - A Harvard business review book .
 - Harvard business review book series .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0875847455 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Loyalty<br/>Employee loyalty<br/>Corporations--Investor relations
<br/><br/><label>LC Class. No.: </label>HF5415.5 
<br/><br/><label>Dewey Class. No.: </label>658.8/12