TY  - BOOK
AU  - Mercer Jillian
TI  - May I help you?: great customer service for small business 
SN  - 1865088587 (pbk.)
AV  - HF5415.5 
PY  - 2003///
CY  - St. Leonards, N.S.W.
PB  - Allen & Unwin
KW  - Customer relations
KW  - Small business
KW  - Management
KW  - Customer services
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/fy046/2004444215.html
ER  -