Rodin Robert <br/><br/>
Free, perfect, and now :  connecting to the three insatiable customer demands : a CEO's true story / 
Robert Rodin with Curtis Hartman. 
 - New York :  Simon & Schuster,  1999. 
 - 254 p. :  ill. ;  25 cm. 
<br/><br/>1. The Customer Connection: Addressing the Problem -- 2. You Don't Know What You Don't Know: Learning Where to Look -- 3. Frustration by Design: Why Bad Things Happen in Good Organizations -- 4. Management on Trial: Launching Radical Change -- 5. The $15,000 Pallet Rack: Building a Common Mission -- 6. Money Matters Most: Designing the Right Incentives -- 7. No One Asks for a Salesman: Customers Want Solutions -- 8. The Uses of Tools: Technology Without Tears -- 9. Captain Internet and the Tower of Babel: Get Wired -- 10. The Upside of Perfect: Creating an Innovative Culture -- 11. Millennium Rules: What's Next? 
<br/><br/><label>ISBN: </label>0684850222 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States<br/>Consumer satisfaction--United States<br/>Customer relations--United States
<br/><br/><label>LC Class. No.: </label>HF5415.5 
<br/><br/><label>Dewey Class. No.: </label>658.8/12