Olsen, Michael D. <br/><br/>
Service Quality in Hospitality Organizations / 
Michael D.Olsen, Richard Teare, Evert Gummesson . 
 - New York :  Cassell,  1996 . 
<br/><br/><label>ISBN: </label>0304327867 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Domestic Arts
<br/><br/><label>LC Class. No.: </label>TX 
<br/><br/><label>Dewey Class. No.: </label>646.94