TY  - BOOK
AU  - McKeown Max
TI  - E-customer: customers just got faster and smarter. Catch up 
SN  - 0273650203
AV  - HF5415.5 
U1  - 658.812 
PY  - 2001///
CY  - London
PB  - ft.com
KW  - Selling
KW  - Internet users
KW  - Customer relations
KW  - Electronic commerce
ER  -