TY  - BOOK
AU  - Robertson Kelley
TI  - Stop, ask and listen: how to welcome your customers and increase your sales 
SN  - 0773762515
AV  - HF5438.25 
U1  - 658.85 
PY  - 2002///
CY  - New York
PB  - Stoddart
KW  - Selling
KW  - Customer services
KW  - Vente
ER  -