Bergman, Bo,  1943- <br/><br/>
Quality :  from customer needs to customer satisfaction / 
Bo Bergman, Bengt Klefsjö. 
 - London ;  New York :  McGraw-Hill Book Co,  1994. 
 - 478 p. :  ill. ;  23cm. 
<br/><br/>Includes bibliographical references (p. 453-472) and index. 
<br/><br/><label>ISBN: </label>0077090160 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>HD62.15  
<br/><br/><label>Dewey Class. No.: </label>658.8/12