TY  - GEN
TI  - Total quality management: a cross functional perspective 
SN  - 0471108049
AV  - HD62.15 
PY  - 1996///
CY  - New York
PB  - John Wiley & Sons
KW  - Total quality management
N1  - Includes index
N2  - The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control
ER  -