TY  - BOOK
AU  - Kossmann,Mario
TI  - Delivering excellent service quality in aviation: a practical guide for internal and external service providers 
SN  - 0754647250 (alk. paper)
AV  - TL671.28 
U1  - 629.134/2 
PY  - 2006///
CY  - Great Britain
PB  - Ashgate
KW  - Airplanes
KW  - Design and construction
KW  - Quality control
KW  - Aircraft industry
KW  - Customer services
KW  - Airlines
KW  - Airports
KW  - Management
N1  - Includes bibliographical references (pages [187]-188) and index
UR  - http://www.loc.gov/catdir/toc/ecip066/2006000098.html
ER  -