Cava, Roberta. <br/><br/>
Dealing with difficult people :  proven strategies for handling stressful situations and defusing tensions / 
Roberta Cava 
 - London :  Piatkus,  1991. 
 - vi, 180 p ;  24 cm 
<br/><br/><label>ISBN: </label>0749910194 0749910917 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication
<br/><br/><label>LC Class. No.: </label>HM258 
<br/><br/><label>Dewey Class. No.: </label>302.2