Cava, Roberta. Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions / Roberta Cava - London : Piatkus, 1991. - vi, 180 p ; 24 cm ISBN: 0749910194 0749910917 (pbk.) Subjects--Topical Terms: Communication LC Class. No.: HM258 Dewey Class. No.: 302.2