TY - GEN AU - Burton, John W., AU - Dukes,Frank TI - Conflict: readings in management and resolution T2 - The Conflict series SN - 0333521455 (pbk.) AV - HD42 PY - 1990/// CY - Houndmills, Basingstoke, Hampshire PB - Macmillan KW - Conflict management N1 - Includes bibliographical references (p. 336-351) and index ER -