Matsangura, Wendy.

The Relationship Between Guest Satisfaction and Guest Loyalty : Full-Service Restaurants in Harare, Zimbabwe / Wendy Matsangura ; Thesis supervisor: Dr. Ozlem Uzunsaf. - Nicosia : Near East University, 2024. - 76 pages ; 30 cm.

Thesis (Master)

Includes bibliographical references.


Text in English


Near East University--Dissertation


Institute of Graduate Studies--Tourism Management--Near East University
Guest Satisfaction
Behavioural Loyalty
Cognitive Loyalty
Full-Service Restaurants--Zimbabwe

TX911.3