TY - GEN AU - Richardson,Linda TI - Selling by phone: how to reach and sell customers in the nineties SN - 0070523398 : AV - HF5438.3 .R527 1992 U1 - 658.8/4 20 PY - 1992/// CY - New York PB - McGraw-Hill KW - Telephone selling N1 - Includes index ER -