Wiersema, Fred D. <br/><br/>
Customer intimacy :   pick your partners, shape your culture, win together /  
by Fred Wiersema.   
 - Santa Monica, Calif. :   Knowledge Exchange,   c1996.  
 - 221 p. ;   25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>1888232005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5