Sewell, Carl. <br/><br/>
Customers for life :   how to turn that one-time buyer into a lifetime customer /  
by Carl Sewell and Paul B. Brown. 
 - New York, NY :  Pocket Books,   1991. 
 - xvii, 175 p. :   ill. ;   21 cm. 
<br/><br/><label>ISBN: </label>0671747959 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Automobile industry and trade--Customer services--United States<br/>Automobile dealers--United States
<br/><br/><label>LC Class. No.: </label>HF5415.5