TY  - GEN
AU  - Pegels, C. Carl. 
AU  - Ashok,Rao
TI  - Total quality management : : a cross functional perspective / 
SN  - 0471108049
AV  - HD62.15 
PY  - 1994///
CY  - New York : |
PB  - Wiley
KW  - Total quality management
UR  - http://www.loc.gov/catdir/description/wiley034/95046097.html
ER  -