Parasuraman, A. Marketing research / A. Parasuraman. - Reading, Mass. : Addison-Wesley, c1986. - xiv, 831 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 0201060515 : LCCN: 85001354 Subjects--Topical Terms: Marketing research LC Class. No.: HF5415.2 Dewey Class. No.: 658.8/3