John Joby  1957 <br/><br/>
Fundamentals of customer-focused management :  competing through service / 
Joby John. 
 - Westport, Conn. :  Praeger,  2003. 
 - xx, 216 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>156720564X (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations<br/>Total quality management<br/>Industrial Management
<br/><br/><label>LC Class. No.: </label>HF5415.5  
<br/><br/><label>Dewey Class. No.: </label>658.8/12