TY  - GEN
AU  - John Joby
TI  - Fundamentals of customer-focused management: competing through service 
SN  - 156720564X (alk. paper)
AV  -  HF5415.5  
U1  - 658.8/12 
PY  - 2003///
CY  - Westport, Conn.
PB  - Praeger
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Total quality management
KW  - Industrial Management
N1  - Includes bibliographical references and index
ER  -