Includes bibliographical references and index.

Public sector view -- Battlespace ERP systems : changing the way military decision makers think in a net-centric information environment / Grayson Morgan -- Enterprise resource planning : commerce administrative management system / Lisa K. Westerback -- Change management in the Canadian forces: land force Atlantic area headquarters / Robert Russell -- Emerging doctrines of government performance and federal ERP change management / Daniel L. Cuda -- Consulting view -- Challenges of implementing enterprise resource planning (ERP) applications within the Department of Defense (DoD) / Micheline Lopez-Estrada -- Business process change management for ERP and other public sector projects / Mathias Kirchmer -- Establishing process ownership by aligning SAP and DoD business processes / David Bailey, Thomas Gulledge, and Georg Simon -- Public sector change management : what are the ERP issues? / Rainer A. Sommer -- Research view -- A recurring improvisational change management : methodology in public sector enterprise resource planning implementation / Cheryl A. Darlington -- Transaction costs in public sector information technology implementations / Douglas W. Frye -- Testing cultural barriers to enterprise system implementations : change management through organizational culture assessment / Mary A. Leary -- The art of public sector information systems management : the role of the task in public sector ERP implementations / Carsten Svennson.