APA

Mather Hal, Institute of Operations Management, . (1999). How to profitably delight your customers. Cambridge, [Eng.]: Woodhead Pub. in association with the Institute of Operations Management.

Chicago

Mather Hal, Institute of Operations Management, . 1999. How to profitably delight your customers. Cambridge, [Eng.]: Woodhead Pub. in association with the Institute of Operations Management.

Harvard

Mather Hal, Institute of Operations Management, . (1999). How to profitably delight your customers. Cambridge, [Eng.]: Woodhead Pub. in association with the Institute of Operations Management.

MLA

Mather Hal, Institute of Operations Management, . How to profitably delight your customers. Cambridge, [Eng.]: Woodhead Pub. in association with the Institute of Operations Management. 1999.