000 naa a22 7ar4500
008 050609| d
001 4404
040 _aNEU
010 _a 99035001
020 _a0415921996 (cloth)
050 0 0 _aHF5718
082 0 0 _a658.4/5
245 1 4 _aThe customer century :
_blessons from world class companies in integrated marketing and communications /
_cAnders Gronstedt.
260 _aNew York :
_bRoutledge,
_c2000.
300 _axiii, 238 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references and index.
100 1 _9154063
_aGronstedt, Anders.
650 _aCommunication in management
_9366781
650 _aConsumer satisfaction
_9118926
650 _aMarketing
_9123329
650 _aBusiness communication
_xCase studies
_9142320
942 _kHF0005718G772000
_9000003
_cBOOK
999 _c4263