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| 020 | _a156720564X (alk. paper) | ||
| 040 | _aNEU | ||
| 050 | 0 | 0 | _a HF5415.5 |
| 082 | 0 | 0 | _a658.8/12 |
| 100 | 1 |
_aJohn Joby _d1957 _9234484 |
|
| 245 | 1 | 0 |
_aFundamentals of customer-focused management : _bcompeting through service / _cJoby John. |
| 260 |
_aWestport, Conn. : _bPraeger, _c2003. |
||
| 300 |
_axx, 216 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aConsumer satisfaction _9366671 |
|
| 650 | 0 |
_aCustomer relations _9119232 |
|
| 650 | 0 |
_aTotal quality management _9128096 |
|
| 650 |
_9122029 _aIndustrial Management |
||
| 942 |
_x1001018 _kHF00054155H532003 _cBOOK |
||
| 005 | 20041104143231.0 | ||
| 008 | 060801s xxu||||| |||| 00| 0 ||| d | ||
| 001 | 105279 | ||
| 999 | _c90141 | ||